🛑 Complaints Policy

Purpose:
To ensure all complaints are handled fairly, promptly, and effectively.

Process:
• Complaints can be made via phone, email, or in person
• Acknowledged within 3 working days
• Investigated by the Registered Manager
• Response provided within 14 working days

Escalation:
If unresolved, patients may contact external bodies.

🛡️ Safeguarding Policy

Purpose:
To protect patients from abuse, harm, or neglect.

We will:
• Train all staff in safeguarding
• Recognise signs of abuse
• Report concerns immediately
• Maintain confidentiality

Responsibility:
Registered Manager is safeguarding lead.

✍️ Consent Policy

Principles:
• Consent must be informed, voluntary, and documented
• Patients must understand risks and alternatives
• Capacity is assessed where needed

Process:
Consultation → Explanation → Questions → Consent

🔒 Privacy & Confidentiality Policy

We ensure:
• Patient data is stored securely
• Access is restricted
• Information is not shared without consent

⚕️ Important Medical Information

DISCLAIMER

All treatments at Khans Medical are delivered following a full consultation and suitability assessment. Results vary between individuals and cannot be guaranteed. Risks, benefits, and alternatives are discussed prior to treatment. Patient safety is our priority, and we reserve the right to decline treatment where it is not clinically appropriate.